Refunds & Cancellations

We have a secure and hassle-free payment gateway in place. Customers can use this payment gateway to make payments to avail our services. 

Most of the services we offer fall under the services industry. As such, we do not offer any returns on any of our services. However, we do offer refunds and cancellations based on certain conditions if you request for the same within 5 Days of Payment.

If you wish to request a cancellation or a refund, please go through our Refunds and Cancellations policy carefully. Make sure to read this page thoroughly before registering for any of our services.

1. We do not offer any refunds for cancellations made after registration and payment has been made. However, in special cases such as factual errors, duplicate payments, mistaken denominations, and other inaccurate payment deductions where the payee faces unreasonable loss, we offer refunds.  
2. No refund will be provided in any case for the services provided from the end of the Institute, i.e. Study Materials once dispatched will not be considered for refund in any case, lectures provided, portal activation charges are non-refundable in any circumstances.
3. We offer refunds only on facts regarding a specific case (between 5-7 days of the transaction). We reserve the right to refuse refunds for any reason whatsoever, as we deem fit.
4. All refunds will only be made to the same account or card from which payments were made initially.
5. Refunds will only be processed after a thorough verification process related to the credentials of the account holder.
6. We do not entertain any cheque or cash refunds. We only offer online refunds.
7. Any extra charges borne by the customer such as bank transaction fees, service fees, or processing fees will not be refunded.
8. We do not entertain multiple return requests for the same order. Customers requesting multiple refunds will be blocked from accessing our website.
9. We do not pay any interest on refunds.
10. We will not be held responsible if the customer fails to receive our communication due to incomplete or incorrect contact details.
11. We do not entertain refunds for any registrations made during discounted or promotional campaigns.
12. Customers should produce valid documentation including a valid invoice to claim a refund.
13. While we have taken utmost care to ensure that our payment gateway is secure, we do not guarantee or represent that using our services will not result in unauthorized data use or theft of data online. We use the services of a third-party payment service provider for our online payment gateway.
14. We and our payment service provider do not assume any liability for any type of damage, monetary or otherwise that a customer may suffer due to any delay, interruption, corruption or failure of information transmission during payment.
15. Chargebacks will be made to the customer only if we fail to provide our services for any reason whatsoever after receiving payment.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern prayas international managed by prayas group of education and charitable trust relationship with you in relation to this website.

The use of this website is subject to the following terms:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without prior written consent from ‘prayas international managed by prayas group of education and charitable trust
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
• Any type of fee / charges charged for providing services of online deposit of school fee shall be borne by the parents.
• Parents can pay fee online as well as at school office. Kindly use any of either mode to pay your wards fee for a particular quarter.
• The issue, if any, related to online payment of school fee will be taken care by school office only.
• Parents paying school fee through online mode will get fee receipt for the same which will be generated online after successful processing of transaction.
• In case of successful transaction where fee receipt has not been generated after paying fee, the parents may contact the school office.